Refund Policy

At Dusk™, we want your nighttime ritual to feel calm, clear, and considered. The details below explain how returns and refunds work, so you always know where you stand.

30-Night Comfort Guarantee

Dusk is designed to be lived with, not judged in a single evening. Our 30-Night Comfort Guarantee gives you time to settle into the ritual, let it become part of how your evenings close, and see how it fits your routine.

You have up to 45 days from the date your order is delivered to contact us about a comfort-guarantee return. We set the window at 45 days on purpose — it leaves room to complete the full 30-night ritual and still take a few unhurried days to decide.

How to start a return

To begin, email us at support@trydusksleep.com within 45 days of delivery with your order number. Refunds are not automatic: each comfort-guarantee return is reviewed and approved before a refund is issued. Once your return is approved, we’ll send you a prepaid return label, so you won’t pay return shipping on an approved comfort-guarantee return.

Return condition

Because the point is to actually try the ritual, returned items don’t need to be unused — we expect you to have worn the mask and lived with the ritual. For a comfort-guarantee refund, all physical items included in your order must be returned together, and they should come back in reasonable condition.

A few specifics: the Wind-Down Mist should be returned as the bottle with any remaining product inside. The Ritual Mask, Ember Diffuser, Calm Touch, and Dusk Hush should be returned in reasonable condition with their included accessories and packaging where possible.

Items may not be eligible for a full refund if they are missing, intentionally damaged, heavily damaged beyond normal use, or returned outside the 45-day window.

Damaged, incorrect, or defective items

If your order arrives damaged, incorrect, or defective, email us at support@trydusksleep.com within 7 days of delivery with your order number and clear photos of the issue. We’ll review the case and help with a replacement, refund, or other resolution.

Safety concerns and unsafe products

If you believe a product is unsafe, defective, overheating, smoking, sparking, swelling, melting, leaking, causing irritation, causing an adverse reaction, damaging property, or causing injury, stop using it immediately and contact us at support@trydusksleep.com.

When reporting a safety concern, please include your order number, a description of the issue, photos or video if available, and whether any injury, property damage, smoke, fire, overheating, leakage, swelling, melting, or electrical issue occurred.

Dusk™ may review the report, request additional information, contact suppliers or fulfillment partners, issue a refund or replacement, pause sales of an affected product, cancel affected orders, or take other safety-related action where appropriate.

Return shipping

For approved comfort-guarantee returns, Dusk covers return shipping with a prepaid label. If an item arrives damaged, defective, or incorrect, we cover return shipping for that as well. In other situations, return shipping may be the customer’s responsibility.

Refund timing

Once your return has been received, reviewed, and approved, your refund will be issued back to the original payment method. Please allow several business days for your bank or payment provider to process it on their end.